Operational Support

Shipment exception resolution and telemetry desk

Access direct routing assistance, delivery re-attempts, and real-time ground telemetry support for any active consignment.

< 15 min

Average desk response

24 / 7

Hub telemetry active

19,000+

Pin codes supported

Update address
Reschedule
Submit claim
Resolution pathways

Common support actions

Select an operation to modify delivery routing or file a telemetry inquiry.

Address redirection

Schedule re-attempt

File telemetric claim

Update delivery coordinates or pin-code routing while consignment is active at the regional sorting hub.

Request a specific delivery time slot if the initial final-mile dispatch encountered access restrictions.

Initiate a priority review for delayed or exception-flagged consignments with automated ground logs.

Direct telemetry desk

Submit AWB inquiry

Provide your consignment number and exception details for immediate review by regional hub specialists.